Privacy Policy

Last Updated: September 24, 2026

1. Introduction

Schuller Machine & Tool Ltd. (“Schuller,” “we,” “us,” or “our”) respects your privacy and is committed to handling Personal Information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect Personal Information when you visit www.schullermachine.com (the “Website”), contact us, request a quote, submit project information, or otherwise interact with us.

For the purposes of this Privacy Policy, “Personal Information” means information about an identifiable individual, as defined by applicable privacy law.

This Privacy Policy is intended to describe our practices under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

2. Information We Collect

The Personal Information we collect depends on how you interact with us.

If you contact Schuller, submit a form, request a quote, or otherwise communicate with us, we may collect information such as:

your name;

company or organization name;

job title or role;

email address;

telephone number;

information contained in your inquiry or message;

details about a project, part, component, or service you are requesting;

drawings, CAD files, photographs, prints, specifications, technical documents, or other files you choose to provide; and

any other information you choose to provide to us.

When you visit or interact with our Website, we may also collect certain technical and usage information, including:

IP address;

browser and device information;

operating system;

pages viewed and Website activity;

referring website or source;

date and time of visits;

general or approximate location information;

cookie and similar technology identifiers;

advertising and campaign information;

UTM parameters;

Google Click Identifiers (GCLIDs); and

similar advertising or measurement identifiers.

We may also maintain information relating to our business relationship with you, including quotation activity, project history, services of interest, customer status, and the outcome of an inquiry, to the extent that such information constitutes Personal Information.

3. How We Use Personal Information

We may use Personal Information to:

respond to inquiries and requests for information;

prepare quotes and respond to requests for quotation;

evaluate potential projects and manufacturing requirements;

communicate with customers, prospective customers, suppliers, and other business contacts;

provide and manage our products and services;

review drawings, specifications, and other project materials;

operate, maintain, secure, and improve our Website;

understand how visitors find and use our Website;

measure the effectiveness of our marketing and advertising;

determine which advertisements, keywords, campaigns, and marketing sources generate inquiries;

evaluate whether inquiries become qualified business opportunities or customers;

measure and improve advertising conversion performance and attribution;

maintain appropriate business, accounting, operational, contractual, and legal records;

detect, prevent, or address security, technical, fraud, or misuse concerns;

comply with applicable legal and regulatory requirements; and

fulfill other purposes identified at the time information is collected or for which consent is otherwise obtained.

We seek to limit the collection, use, and disclosure of Personal Information to purposes that are reasonably appropriate in the circumstances.

4. Cookies, Analytics, Google Ads and Conversion Measurement

Our Website may use cookies and similar technologies to operate the Website, understand Website activity, measure performance, and support advertising and conversion measurement.

We may use services such as Google Analytics and Google Ads to understand how visitors interact with our Website and how they arrived at it.

These technologies may collect or process information such as:

IP address;

browser and device information;

Website activity;

pages visited;

referral information;

advertising campaign information;

cookie or device identifiers;

UTM campaign parameters;

Google Click Identifiers (GCLIDs); and

similar advertising or measurement identifiers.

If you arrive at our Website through an advertisement, advertising identifiers or campaign information may be associated with your visit.

When a visitor submits an inquiry or form and reaches a confirmation or thank-you page, that action may be recorded as an advertising conversion. This allows us to understand which advertisements, keywords, campaigns, and marketing sources generate inquiries.

We may also evaluate an inquiry after it is received to determine whether it represents a legitimate or qualified business opportunity.

We may provide advertising platforms with limited information regarding the outcome of an inquiry for advertising measurement and attribution purposes. For example, we may indicate that an inquiry became a qualified lead or other conversion so that the advertising platform can attribute that business outcome to the appropriate advertisement or campaign.

Depending on the technology and configuration being used, conversion measurement may involve advertising or campaign identifiers such as a GCLID and, where applicable, limited first-party information used for conversion matching. Where first-party contact information is used for supported Google advertising measurement features, it may be securely hashed before being provided to Google.

We do not intend to provide advertising platforms with customer drawings, CAD files, specifications, technical documentation, photographs, project details, or other unnecessary project materials for advertising measurement purposes.

Google and other service providers may process information in accordance with their applicable terms and privacy policies.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies. You may also be able to manage or restrict cookies through your browser settings and, where available, through consent controls provided on our Website.

Disabling certain technologies may affect Website functionality or our ability to measure Website and advertising performance.

5. Service Providers and Disclosure of Information

We may engage third-party service providers to assist us with activities such as:

Website hosting and maintenance;

Website forms;

analytics and advertising;

email and communications;

cloud storage and information technology;

customer and lead management;

cybersecurity; and

business and professional services.

We engage service providers to process information in connection with the services they provide to us, subject to applicable contractual terms, privacy obligations, and their policies.

We may also disclose Personal Information where reasonably necessary:

to comply with applicable law, regulation, court order, or lawful legal process;

to respond to lawful requests from governmental, regulatory, or law-enforcement authorities;

to protect our legal rights, property, systems, employees, customers, or others;

to investigate fraud, security incidents, or misuse; or

in connection with a corporate transaction such as a merger, acquisition, financing, sale, or restructuring, subject to applicable legal requirements.

We do not sell Personal Information.

6. Customer Drawings, CAD Files, Specifications and Project Materials

Customers and prospective customers may provide Schuller with drawings, CAD files, prints, photographs, specifications, customer part information, technical documentation, or other project-related materials in connection with an inquiry, quotation, or project.

Some of these materials may contain proprietary, confidential, commercially sensitive, or Personal Information.

Please only submit confidential, proprietary, personal, or third-party information that you are authorized to provide to Schuller.

We take reasonable measures to restrict access to customer-provided project materials to personnel and service providers who require access for legitimate business purposes.

Project materials may be used as reasonably necessary to:

review and understand project requirements;

determine manufacturing feasibility;

prepare quotations;

communicate regarding a project;

perform requested manufacturing, design, engineering, or related services; and

maintain appropriate project and business records.

We do not intend to use customer drawings, CAD files, specifications, photographs, technical documentation, or similar project materials for advertising conversion measurement or marketing-platform tracking.

Nothing in this Privacy Policy replaces or modifies any separate confidentiality, non-disclosure, or contractual obligations that Schuller and another party may agree to in writing.

7. Data Retention and Disposal

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, accounting, operational, contractual, legal, security, or regulatory requirements.

Retention periods may vary depending on the nature of the information, our relationship with the individual or organization, the status of a quotation or project, and applicable legal requirements.

When Personal Information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with our applicable retention practices.

8. Security

We take reasonable administrative, technical, organizational, and physical measures designed to protect Personal Information against risks such as unauthorized access, use, disclosure, alteration, loss, or destruction.

The safeguards we use may vary depending on the sensitivity, amount, format, storage method, and nature of the information involved.

We also take reasonable measures to restrict access to Personal Information and customer-provided project materials based on legitimate business requirements.

However, no Website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

9. Processing Outside Canada

Some of the service providers and technology platforms used by Schuller may store or process Personal Information in Canada, the United States, or other jurisdictions.

As a result, Personal Information may be processed or stored outside the province or country in which it was originally collected.

When Personal Information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, national-security authorities, or other governmental authorities in accordance with applicable local laws.

We remain responsible for Personal Information under our control and take measures appropriate to the circumstances when using third-party service providers.

If you have questions regarding our use of service providers or the processing of Personal Information outside Canada, you may contact our Privacy Officer using the information below.

10. Your Privacy Rights, Choices and Complaints

Subject to applicable law and any permitted exceptions, you may contact us to:

ask whether we hold Personal Information about you;

request access to Personal Information we hold about you;

request correction of inaccurate or incomplete Personal Information;

ask questions about how your Personal Information has been collected, used, or disclosed;

withdraw consent to certain uses or disclosures of Personal Information, subject to legal, contractual, or other applicable restrictions; or

raise a concern about our privacy practices.

Withdrawal of consent may affect our ability to provide certain products, services, information, or functionality where the relevant Personal Information is reasonably necessary for those purposes.

We may need to verify your identity before responding to certain privacy requests. Access or correction requests may also be subject to limitations or exceptions permitted by applicable law.

You may also contact our Privacy Officer if you wish to make a complaint regarding our handling of Personal Information. We will review and respond to privacy concerns in accordance with applicable law.

11. Third-Party Websites

Our Website may contain links to websites, platforms, or services operated by third parties.

Schuller is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policies of any third-party website or service you choose to use.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Website, technologies, service providers, legal requirements, or privacy practices.

When changes are made, we will update the Last Updated date shown at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes to the way Personal Information is collected, used, or disclosed.

We encourage you to review this Privacy Policy periodically.

13. Privacy Officer

The following individual is responsible for Schuller’s privacy compliance and may be contacted regarding questions, requests, concerns, or complaints relating to this Privacy Policy or Schuller’s handling of Personal Information:

Privacy Officer

Schuller Machine & Tool Ltd.

10 Skagway Avenue

Scarborough, Ontario M1M 3V1

Canada

Email: don@schullermachine.com

Phone: (416) 261-7131

We will review and respond to privacy inquiries and concerns in accordance with applicable law.